All of the staff are professionally trained in the medical field. Colleen, our supervising nurse, is a Licensed Practical Nurse and has worked in family practice for over 25 years. Colleen, along with our two (2) Certified Medical Assistants, Tina and JoAnne, can answer many routine questions. Of course, you can always leave a message for your doctor to return your call.

Debbie, Judy, and Shelli in the business office, handle incoming calls and scheduling of appointments in our offices. Debbie, our Referral Coordinator is familiar with many of the insurance products and is available to answer referral questions. Judy, and Shelli in Medical Records, are always available to take messages and have the appropriate person return your call. They also wiill greet patients, and review any changes to address telephone, and insurace informatiom.

Office Manager, Debbie or "DJ" is available to assist you with any questions or concerns you may have.

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Appointments

Please call (207) 873-3753 during regular office hours to schedule an appointment. The receptionist will schedule an appointment for you based on the nature of the visit.

We make every effort to stay on time. Unfortunately, emergencies or complications may arise which put us behind schedule. Kindly help us stay on schedule by arriving on time.

OFFICE HOURS
8:00 AM - 4:00 PM Mon - Fri

These hours vary depending which provider you would like to see. There are also 7 AM appointments available. Please inquire when making an appointment.

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After Hours Calls

Our office shares after hours calls with three other board certified family physicians in the community. If you have an urgent medical problem that cannot wait until normal office hours, please call our office (207) 873-3753 to have the covering physician contacted. Non-urgent messages may be left with our answering service (207) 873-3753.

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Phone Calls

Most routine questions can be handled by our nursing staff. If the staff cannot answer your question, the doctoes will be happy to return your call. Lengthy or complex questions may require an office visit. The doctors return calls between patients, during lunch, and at the end of the day. The staff is trained to interrupt the doctors during patient visits only for emergencies or for calls from other healthcare providers.

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Prescription Refills

We are happy to refill ongoing prescriptions during normal office hours. Please call the office at least a week prior to running out. Have available the drug name, what you are currently taking, and your pharmacy name and telephone number. Please understand that some prescriptions cannot be refilled without an office visit for your safety and to assure sound medical practice. We cannot refill a prescription that is more than a year old.

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Referrals

If we cannot perform a service or lab test that you require, we will help arrange an appropriate referral. We want to respect your preference for specific facilities or healthcare providers. However, some insurance plans may require you to go to specific labs or providers. Unfortunately, "out of plan" referrals are allowed by insurers only for medical necessity, not for personal preference or convenience. We will try to notify you of all test results, even if they are normal. If we have not contacted you within a week of having the test performed, please notify us.

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Hospital Care

We have admitting privileges at Inland Hospital and Maine General Medical Center for both children and adults. We make daily rounds in the hospital - more frequently if needed. On weekends, holidays or vacations, we will make arrangements for another healthcare provider to see you if we are unable to make rounds. If you require admission elsewhere, we will help to make the necessary arrangements.

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Insurance and Billing

We participate with most major insurance plans in the area. We accept medical assignment and will send a bill for co-insurance and deductibles not covered by primary or secondary insurances. For managed care plans, we collect co-pays at the time of visit and bill the remainder to insurance. If you have any questions or special financial needs, please bring them to our attention. In this age of "managed care," many insurers have strict rules regarding eligibility, referrals and use of emergency rooms. Please note that it is your responsibility to follow these rules if you belong to one of these plans. We are sorry that we cannot authorize "retroactive" (after-the-fact) referrals. To avoid bad feelings and unpaid bills always contact us first before using any service.

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